


2) 23.3 Unlimited / Unmetered Data Transfer is
unmetered and not monitored however, should a hosting account exceed 500GB of
Data Transfer in a 28 day period, Variety Media UK Ltd reserve the right to
suspend the account and discuss a more suitable solution for the account
holders needs.
24 SERVER USAGE
Should your account use more than 5% of the servers processing power or storage
space and as a result have a detrimental effect on other customers we will
discuss with you alternative solutions for your hosting requirements.
2) Acceptable Use Policy
Our Acceptable Use Policy ("AUP") is provided to give our customers
and users a clear understanding of what we expect of them while using the
service. All users of our services: those who access some of our Services but
do not have accounts, as well as those who pay a service fee to subscribe to
the Services, must comply with this AUP and our TOS (Terms of Service).
We support the uncensored flow of information and ideas over the Internet and
do not actively monitor subscriber activity under normal circumstances.
Similarly, we do not exercise editorial control over the content of any web
site, e-mail transmission, newsgroups, or other material created or accessible
over or through the services, except for certain proprietary Web sites.
However, in accordance with our TOS (Terms of Service), we may remove any
materials that, in our sole discretion, may be illegal, may subject us to
liability, may be harmful to the server or other users, or which may violate
this AUP. We may cooperate with legal authorities and/or third parties in the
investigation of any suspected or alleged crime or civil wrongdoing. Your
violation of this AUP may result in the suspension or immediate termination of
either your account or other actions as detailed in Section 3 WITHOUT PRIOR
NOTICE.
This document is intended to provide a basic understand of our Acceptable Use
Policy. The following are guidelines for the establishment and enforcement of
the AUP:
Ensure reliable service to our customers
Ensure security and privacy of our systems and network, as well as the networks
and systems of others
Comply with existing laws
Maintain our reputation as a responsible service provider
Encourage responsible use of the Internet and discourage activities which
reduce the usability and value of Internet services
Preserve the value of Internet resources as a conduit for free expression and
exchange of information
Preserve the privacy and security of individual users
We intend to provide our customers access to everything the Internet has to
offer. While we are firmly committed to the principles of free speech, certain
activities that may be damaging to the resources of both us and the Internet
and cannot be permitted under the guise of free speech. The resources of us and
the Internet are limited, and abuse of these resources by one user has a
negative impact on the entire community.
We do not routinely monitor the activity of accounts except for measurements of
system utilization and the preparation of billing records. However, in our
efforts to promote good citizenship within the Internet community, we will
respond appropriately if we become aware of inappropriate use of our service.
You may not use your dedicated rack or virtual site to publish material, which
we determine, at our sole discretion, to be unlawful, indecent or
objectionable. For purposes of this policy, "material" refers to all
forms of communications including narrative descriptions, graphics (including
photographs, illustrations, images, drawings, logos), executable programs,
video recordings, and audio recordings.
If an account is used to violate the Acceptable Use Policy or our TOS, we
reserve the right to terminate your service without notice. We prefer to advise
customers of inappropriate behavior and any necessary corrective action,
however, flagrant violations of the Acceptable Use Policy will result in
immediate termination of service. Our failure to enforce this policy, for
whatever reason, shall not be construed as a waiver of our right to do so at
any time.
As a member of our network community, you must use your Internet access
responsibly. If you have any questions regarding this policy, please contact
us.
VIOLATIONS OF THE ACCEPTABLE USE POLICY
The following constitute violations of this AUP:
1. Illegal use: Our services may not be used for illegal purposes, or in
support of illegal activities. We reserve the right to cooperate with legal
authorities and/or injured third parties in the investigation of any suspected
crime or civil wrongdoing.
2. Harm to minors: Use of our service to harm, or attempt to harm, minors in
any way, including, but not limited to child pornography.
3. Threats: Use of our service to transmit any material (by e-mail, uploading,
posting or otherwise) that threatens or encourages bodily harm or destruction
of property.
4. Harassment: Use of our service to transmit any material (by e-mail,
uploading, posting or otherwise) that harasses another.
5. Fraudulent activity: Use of our service to make fraudulent offers to sell or
buy products, items, or services, or to advance any type of financial scam such
as "pyramid schemes," "phishing schemes," "ponzi
schemes," and "chain letters."
6. Forgery or impersonation: Adding, removing or modifying identifying network
header information in an effort to deceive or mislead is prohibited. Attempting
to impersonate any person by using forged headers or other identifying
information is prohibited. The use of anonymous remailers or nicknames does not
constitute impersonation.
7. Unsolicited commercial e-mail / Unsolicited bulk e-mail (SPAM): Use of our
service to transmit any unsolicited commercial or unsolicited bulk e-mail is
expressly prohibited. Violations of this type will result in the immediate
termination of the offending account.
8. E-mail / News Bombing: Malicious intent to impede another person's use of
electronic mail services or news will result in the immediate termination of
the offending account.
9. E-mail / Message Forging: Forging any message header, in part or whole, of
any electronic transmission, originating or passing through our service is in
violation of this AUP.
10. Usenet SPAMing: We have a zero tolerance policy for the use of its network
for the posting of messages or commercial advertisements, which violate the
rules, regulations, FAQ or charter of any newsgroups or mailing list.
Commercial messages that are appropriate under the rules of a newsgroup or
mailing list or that are solicited by the recipients are permitted.
11. Unauthorized access: Use of our service to access, or to attempt to access,
the accounts of others, or to penetrate, or attempt to penetrate, security
measures of ours or another entity's computer software or hardware, electronic
communications system, or telecommunications system, whether or not the
intrusion results in the corruption or loss of data, is expressly prohibited
and the offending account is subject to immediate termination.
12. Copyright or trademark infringement: Use of the service to transmit any
material (by e-mail, uploading, posting or otherwise) that infringes any
copyright, trademark, patent, trade secret or other proprietary rights of any
third party, including, but not limited to, the unauthorized copying of
copyrighted material, the digitization and distribution of photographs from
magazines, books, or other copyrighted sources, and the unauthorized
transmittal of copyrighted software.
13. Collection of personal data: Use of the service to collect, or attempt to
collect, personal information about third parties without their knowledge or
consent.
14. Network disruptions and unfriendly activity: Use of the service for any
activity which affects the ability of other people or systems to use our
Services or the Internet. This includes "denial of service" (DDOS)
attacks against another network host or individual user. Interference with or
disruption of other network users, services or equipment is prohibited. It is
the Member's responsibility to ensure that their network is configured in a
secure manner. A Subscriber may not, through action or inaction, allow others
to use their network for illegal or inappropriate actions. A Subscriber may not
permit their network, through action or inaction, to be configured in such a
way that gives a third party the capability to use their network in an illegal
or inappropriate manner. Unauthorized entry and/or use of another company
and/or individual's computer system will result in immediate account termination.
We will not tolerate any subscriber attempting to access the accounts of
others, or penetrate security measures of other systems, whether or not the
intrusion results in corruption or loss of data.
15. Fraud: Involves a knowing misrepresentation or misleading statement,
writing or activity made with the intent that the person receiving it will act
upon it.
16. Infringement of Copyright, Patent, Trademark, Trade Secret, or Intellectual
Property Right: Distribution and/or posting of copyrighted or the aforementioned
infringements will not be tolerated.
17. Distribution of Viruses: Intentional distributions of software that
attempts to and/or causes damage, harassment, or annoyance to persons, data,
and/or computer systems are prohibited. Such an offense will result in the
immediate termination of the offending account.
18. Inappropriate Use of Software: Use of software or any device that would
facilitate a continued connection, i.e. pinging, while using our services could
result in suspension of service.
19. Third Party Accountability: Our subscribers will be held responsible and
accountable for any activity by third parties, using their account, that
violates guidelines created within the Acceptable Use Policy.
20. IRC networks: It is absolutely forbidden to host an IRC server that is part
of or connected to another IRC network or server. Servers found to be
connecting to or part of these networks in any way will be immediately removed
from our network without notice. The account and/or server will not be
reconnected to the network until such time that you agree to completely remove
any and all traces of the IRC account/server, and agree to let us have access
to your server to confirm that the content has been completely removed. Any
server guilty of a second violation will result in immediate account
termination.
21. Resellers: Resellers are responsible for enforcing the AUP and TOS to all
of their clients. If their clients are found to be not following them, we will
suspend the offending site and let the reseller know. If the reseller domain is
found to be in violation, all domains within the resellers possession will be
suspended. Resellers are responsible for anything their clients do. If you have
any questions or concerns in regards to what is allowed and not allowed please
contact us.
22. Streaming Video and Audio: Streaming Video and Audio is not permitted on
our servers unless approval is received. You must zip the content to prevent
this if you wish to have it hosted, and as everything else this content must be
legal content and cannot have someone else's copyright.
23. Legal: If it is not legal in the United Kingdom , It is not permitted to
reside on our server. If found, the account will be suspended.
24. Adult Material: Adult Material is not allowed, unless specified in your
package you have purchased. Sites that contain adult material that is not on an
adult approved server/package, will be suspended.
SECURITY
You are responsible for any misuse of your account, even if the inappropriate
activity was committed by a friend, family member, guest or employee.
Therefore, you must take steps to ensure that others do not gain unauthorized
access to your account. In addition, you may not use your account to breach
security of another account or attempt to gain unauthorized access to another
network or server.
Your password provides access to your account. It is your responsibility to
keep your password secure.
Attempting to obtain another user's account password is strictly prohibited,
and may result in termination of service.
You must adopt adequate security measures to prevent or minimize unauthorized
use of your account.
You may not attempt to circumvent user authentication or security of any host,
network or account. This includes, but is not limited to, accessing data not
intended for you, logging into or making use of a server or account you are not
expressly authorized to access, or probing the security of other networks. Use
or distribution of tools designed for compromising security is prohibited.
Examples of these tools include, but are not limited to, password guessing
programs, cracking tools or network probing tools.
You may not attempt to interfere with service to any user, host or network
("denial of service attacks"). This includes, but is not limited to,
"flooding" of networks, deliberate attempts to overload a service,
and attempts to "crash" a host.
Users who violate systems or network security may incur criminal or civil
liability. We will cooperate fully with investigations of violations of systems
or network security at other sites, including cooperating with law enforcement
authorities in the investigation of suspected criminal violations.
Network Performance
Our accounts operate on shared resources. Excessive use or abuse of these
shared network resources by one customer may have a negative impact on all
other customers. Misuse of network resources in a manner which impairs network
performance is prohibited by this policy and may result in termination of your
account.
You are prohibited from excessive consumption of resources, including CPU time,
memory, disk space and session time. You may not use resource-intensive
programs which negatively impact other customers or the performances of our
systems or networks. We reserve the right to terminate or limit such
activities.
As always, Hosting Place strives for 100% uptime for all services. All network
systems are monitored 24/7 by in-house staff. We make no guarantee on network
uptime. We are not responsible for losses that may occur due to the downtime of
our services.
REPORTING VIOLATIONS OF THE AUP
We request that anyone who believes that there is a violation of this AUP
direct the information to us by email immediately.
If available, please provide the following information:
The IP address used to commit the alleged violation
The date and time of the alleged violation, including the time zone or offset
from GMT
Evidence of the alleged violation
E-mail with full header information provides all of the above, as do system log
files.
Other situations will require different methods of providing the above
information. We may take any one or more of the following actions in response
to complaints:
Issue written or verbal warnings or Suspend the Member's newsgroup posting
privileges or Suspend the Member's account .
Terminate the Member's account
Bill the Member for administrative costs and/or reactivation charges
Bring legal action to
enjoin violations and/or to collect damages, if any, cause by violations.
REVISIONS TO THIS ACCEPTABLE USE POLICY
We reserve the right to revise, amend, or modify this AUP, our TOS (Terms of
Service) and our other policies and agreements at any time and in any manner.
Notice of any revision, amendment, or modification will be posted in accordance
with our TOS (Terms of Service).
3) Privacy Policy
Variety Media UK is strongly committed to the protection of your privacy. The
purpose of this privacy statement is to inform you of what information we may
gather about you when you visit our website and how this information is used.
questions concerning this privacy statement should be directed towards us
straight away.
1. Links to other websites
The Variety Media UK website may contain links to third-party websites for you
convenience and information. When accessing those links, you may leave Variety
Media UK. We do not control theses websites or the content located on them.
Their privacy practices may differ from Eclipse 2000 Hosting. We encourage that
you review the privacy statement of any company before submitting personal
information.
2. Types of information we collect
Personal information
Your personal information is collected only when you submit it via our web
site. This information is used to associate the service you have purchased with
you. This information will never be shared with a third party. The confidential
information you submit to our merchant partner, PayPal, Inc., such as your
credit card number is secure and is not shared with us, Variety Media UK.
Non-personal information
Non-personal information we collect can and may include the pages you visit on
the Variety Media UK website, the time and date you visited those pages, the
type of browser you used to access the pages, and your IP address. Some pages
of the Variety Media UK website use cookies.
3. Minors
Variety Media UK recommends that parents/guardians have an active role in their
childrens internet activities. We do not knowingly collect information
from children under 13 years of age.
4. Information accuracy
We ask that you keep the information you submit to Variety Media UK accurate.
Please do not submit false or inaccurate information. If you need to make
changes to your personal information, please login to your member area or
contact us via our online ticket support system.
5. Changes to this policy
Please note that this privacy policy may change from time to time. It is your
responsibility to review this policy from time to time. Most changes will be
minor but may be major. All changes will be posted on this page.
6. Contacting Us
Questions concerning this privacy statement should be directed to Variety Media
UK via our contact form for clarifications.
4) Refund Policy
Faulty Items
The procedures, set out here, to cancel an order or return an item do not
affect your right to reject faulty goods. Further information can be found at www.consumerdirect.gov.uk
<http://www.consumerdirect.gov.uk>. If you do receive a faulty item,
please contact us to arrange return on your faulty goods.
Exclusions
Please note certain items cannot be returned, unless Variety Media UK Ltd
is at fault. These are Bespoke services, Bespoke services are services such as
Web Design, Company Branding, Software Development. These Bespoke items cannot
be returned unless the Bespoke Service Agreement document is broken. The Best
Service Agreement is a Bespoke specification sheet. Detailing all work to be
carried out, your requirements etc.
Returning Goods
If you wish to return goods you have a duty to keep them in your possession
and to take reasonable care of them until you return them. Please telephone us
if you would like to return your order, and we will send you pre-paid labels so
that you can return them for free. Goods must be returned in their original
condition, including immediate packaging, within the cooling off period.
Our returns policy does not affect your statutory rights. For further
information on your statutory rights look at www.consumerdirect.gov.uk
<http://www.consumerdirect.gov.uk>.
Refund System
Variety Media UK must be informed of your requirement to return faulty, not
required or BSA goods within 14 days. Payments are refund using the same system
as payment was received ie PayPal, Cheque, Bank Transfer. Refunded payments are
made within 28 days of your original order.
5) Domain Names Policy
FREE Sub Domain Names
FREE Sub Domain Names are provided FREE alongside some products and services
for use for the life of the product or service only. FREE Sub Domain Names are
strictly owned by Variety Media UK Ltd at all times. FREE Sub Domain Names are
currently any names under main domain name .vm-uk.net for example user1.vm-uk.net is classed
as a FREE Sub Domain Name.
Transferring Domain Names Away From Variety Media UK Ltd
Customers may transfer domain names away from Variety Media UK Ltd to a
different host or DNS supplier. However all domain names are subject to a
charge of £10.00 domain unlock and release charge. When transferring domain
names to a different host or supplier. Variety Media UK requires the new IPS
Tag of the host or supplier you are wanting to transfer to and also the unlock
and release charge must be paid in full before any domain names will be
unlocked or release. The unlock and release charge includes transferring to the
domain name onto a different host or suppliers IPS Tag. Domain names must be
fully paid and must NOT be tied into the minimum three month contract in order
for domain names to be unlocked and released. FREE Sub Domain names are
provided FREE for the life of the service issues with and are strictly
non-transferable or cannot be unlocked or released. Services must continue to
keep FREE Sub Domains active. Variety Media UK Ltd will not be held responsible
for transferring domain names away from Variety Media UK Ltd. The £10.00 unlock
and release charge is the basic charge to cover costs of changing the IPS Tag
to a new one and to unlock the domain name. As soon as the said domain name is
unlocked and the IPS Tag has changed to the requested on then that said name
will be instantly de-activated on Variety Media UK’s system and Variety Media
UK Ltd will no longer be responsible for resolving the said domain name.
Transferring Domain Names To Variety Media UK Ltd
Customers can transfer domain names to Variety Media UK Ltd. Customers must
contact support for more information about transferring domain names to Variety
Media UK Ltd, however Variety Media UK Ltd do require the minimum registration
period to be paid to transfer domain names in. Variety Media UK will provide
you with the IPS Tag to instruct your original supplier or host provider to
change the IPS Tag. Your original supplier or host provider may require a
charge for transferring your domain name, please check with your original
supplier or host provider. Variety Media UK Ltd are not held responsible for
customers domain names not originally registered with Variety Media UK Ltd.
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IF YOU HAVE ANY QUESTIONS ABOUT THE INFORMATION THEN PLEASE CONTACT US VIA
LEGAL@VARIETYMEDIAUK.COM <mailto:LEGAL@VARIETYMEDIAUK.COM> OR BY PHONING
07040 900 380 IMMEDIATLY!
Variety Media UK Ltd Registered in England and Wales Company Number: 05910515

